Privacy Policy

Data Controller Information

Velqentra d.o.o. is the data controller for the personal information processed through our website and services. Our company is registered in Croatia with registration number 618532498 and VAT number HR618523498765. Our registered address is Ulica grada Vukovara 4, 20983 Dubrovnik, Croatia.

Data Collection

The data we collect includes information you provide directly to us and information automatically collected when you use our website. We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Professional Information: Company details, job title, and business requirements when relevant to our services
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources
• Communication Records: Records of your communications with us, including emails, phone calls, and meeting notes
• Service Data: Information related to the financial services we provide, including investment preferences and financial objectives

How We Use Your Information

We use your personal data for the following purposes, based on our legitimate business interests and legal obligations:

• Service Provision: To provide our investment finance allocation services and respond to your enquiries
• Client Management: To manage our relationship with you and maintain accurate client records
• Legal Compliance: To comply with legal and regulatory obligations, including anti-money laundering and know-your-customer requirements
• Business Operations: To operate our business effectively and improve our services
• Communication: To communicate with you about our services and respond to your requests
• Marketing: To send you relevant information about our services (with your consent where required)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Professional Advisors: With our legal, financial, and other professional advisors

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Generally, we retain client data for seven years after the end of our business relationship, in accordance with Croatian financial services regulations. Website usage data is typically retained for up to 26 months.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

As we are based in Croatia (an EU member state), your personal data is processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka) or your local supervisory authority if you are located in another EU member state.